Create your own user feedback survey
All feedback is appreciated
Feedback is treated confidentially with information used for the purpose of reviewing and improving care and services.
Why do we encourage feedback?
- Provides information what we do well, and what we could do better
- Assists in the allocation of resources to make improvements in the most appropriate areas
What type of feedback can you provide?
- Compliments – are an opportunity to recognise and acknowledge the work done by staff throughout the Health Service
- Complaints – are investigated with in each department concerned and suitable actions taken
- Suggestions – for improvement – are considered independently with regard to relevance and feasibility, and adopting where appropriate
What happens with feedback?
- Managed by Quality Department
- Entered onto feedback register and reviewed
- Serious complaints or those unable to be resolved at departmental level are referred to Executive staff for action.
Feedback box and forms located
- Front reception of Administration building
- Front reception Health Hub
- Acute Facility
- Allawah
- Karana
- Warrina
How can you provide feedback?
- Speak directly to staff member
- Complete a Compliment/Complaints form
- Write a letter directly to CEO, Director of Clinical Services or Quality Manager
or
- Complete the electronic form above
If you feel that the issues have not been addressed at Yarrawonga Health, then you are able to escalate to any of the below mentioned agencies:
- Health Complaints Commissioner Victoria
- Aged Care Quality and Safety Commission
- NDIS Quality and Safeguard Commission
- Disability Services Commissioner
- Mental Health and Wellbeing Commission